Please help! This is Geometry I don't know what to do

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One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%

Meee i honestly dont know what this question talking about

Atriangle has side lengths of x, x+11, and 3x+5. what is the perimeter? a. 3x^2 + 38x + 55 b. 4x + 16 c. 5x + 16 d. 3x^3 + 38x^2 + 55x