20 POINTS HELP FAST What is the total surface area of the square pyramid below?

A square pyramid. The square base has side lengths of 6 meters. The triangular sides have a height of 8 meters.

132 m2
144 m2
160 m2
228 m2

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%