Mathematics, 21.04.2021 01:40, josephv80
The airline industry monitors and tracks customer satisfaction. For example, the industry collects information on overbooking and baggage handling. A group of four carriers hired Brunner Marketing Research Inc. to survey passengers regarding their level of satisfaction with a recent flight. Twenty-five questions offered a range of possible answers: excellent, good, fair, or poor. A response of excellent was given a score of 4, good a 3, fair a 2, and poor a 1. These responses were then totaled, so the total score was an indication of the satisfaction with the flight. The greater the score, the higher the level of satisfaction with the service. The highest possible score was 100. Brunner randomly selected and surveyed passengers from the four airlines. Below is the sample information.
Northern WTA Pocono Branson
94 75 70 68
90 68 73 70
85 77 76 72
80 83 78 65
88 90
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The airline industry monitors and tracks customer satisfaction. For example, the industry collects i...
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