Agroup of students is counting the number of plastic bags placed in a landfill during a single day .what are the students doing?

a)collecting data

b)drawing a conclusion

c)stating a problem

d)making a hypothesis

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%