Brianna has a gift card for $15 that she will use to buy a new pair of jeans. the jeans that she wants were originally priced at $62.80 but this weekend they are marked down 25%

Grace is a 70-year old woman who paid the utility bill online for the first time. she called her bank's customer service center to make sure she had done the transaction successfully. but the voice recording repeatedly played a message that all representatives were busy, which irked grace. which factor would make grace not recommend the bank to others? a. absence of technology b. lack of accessibility c. lack of financial products d. poor reputation