Roberto is shopping in a large department store with many floors. He enters the store on the middle floor from a skyway, and he immediately goes to the credit department. After making sure his credit is good, he goes up three floors to the housewares department. Then he goes down five floors to the children's department. Then he goes up six floors to the TV department. Finally, he goes down ten floors to the main entrance of the store, which is on the first floor, and leaves to go to another store down the street. How many floors does the department store have?

Identify what you know and record the information.
&
Identify the question to be solved.