Need help on this if anyone can

What is the result of the following division?

Afamily has five members. a mom, a dad, two sisters, & a brother. the family lines up single file. what is the probabillity that the mom is at the front of the line

An office supply company conducted a survey before marketing a new paper shredder designed for home use. in the survey, 80 % of the people who tried the shredder were satisfied with it. because of this high satisfaction rate, the company decided to market the new shredder. assume that 80 % of all people are satisfied with this shredder. during a certain month, 100 customers bought this shredder. find the probability that of these 100 customers, the number who are satisfied is 69 or fewer.