Hhhhelppp its math

Need on this geometry question. explain how you did it.

What is the equation of this graphed line? enter your answer in slope-intercept form in the box.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%