Higher order trinking lake trail is 4 miles long. Outlook trail is 5 miles long .Pinewood trail is 1 miles than lake trail, which trail is longer, Pinewood trail or Outlook trail? Explain

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%