Juicy faces staring into the abyss

1. what is the formula for finding the vertical distance between two points on a coordinate plane?

An automated water dispenser fills packets with one liter of water on average, with a standard deviation of 5 milliliter. the manual says that after a year of operation the dispenser should be tested to see if it needs recalibration. a year later a number of filled packets are set aside and measured separately. it is found that the average packet now contains about 0.995 liters. does the dispenser need calibration? explain your answer.

Find the value of the variable and the length of each secant segment.