The denominator of the fraction 4/15 is increased by an amount so that the value of the resulting fraction is 1/6 determine the amount by which the denominator was increased

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%