I have 10 distinguishable socks in my drawer: 4 white, 4 brown, and 2 blue. In how many ways can I choose a pair of socks, provided that I get two socks of the same color?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%