Evaluate the surface integral F · dS for the given vector field F and the oriented surface S. In other words, find the flux of F across S. For closed surfaces, use the positive (outward) orientation. F(x, y, z) = yi − xj + 5zk, S is the hemisphere x2 + y2 + z2 = 4, z ≥ 0, oriented downward

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%