lisa has played in 6 soccer matches. Her brother josh has played in 18 soccer matches. lisa says josh has played in 12 times as many matches as she has

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%