Serena charges $6.50 an hour to walk dogs. She worked 5 hours last week and 9.5 hours this week. How much did she make altogether in the last two weeks?

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%