A woman walks due west on the deck of a ship at 3 mi/h. The ship is moving north at a speed of 15 mi/h. Find the speed and direction of the woman relative to the surface of the water. (Round your answers to one decimal place.)

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%