A construction company distributes its products by trucks loaded at its loading station. A backacter in conjunction with trucks are used for this purpose. If it was found out that on an average of 12 trucks per hour arrived and the average loading time was 3 minutes for each truck. A truck must queue until it is loaded. The backacter’s daily all-in rate is GH¢ 1000 and that of the truck is GH¢ 400. a)Compute the operating characteristics: L, Lq, W, Wq, and P.

b)The company is considering replacing the backacter with a bigger one which will have an average service rate of 1.5 minutes to serve trucks waiting to have their schedules improved. As a manager, would you recommend the new backacter if the daily all-in rate is GH¢ 1300.

c)The site management is considering whether to deploy an extra backwater to assist the existing one. The daily all-in-rate and efficiency of the new backwater is assumed to be the same as that of the existing backwater. Should the additional backwater be deployed?