It took 3hour and 28 minutes to run 26miles. how many minutes did it take her to run 1 mile if she ran the same rate for the whole race

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%