Your grade will be based off the following weightings.
homework 17%
lab reports 20%
exams i, ii, & iii 42%
final exam 18%
participation 3%

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%