7. a man weighs 220 pounds. he starts a fitness program and plans
to lose weight at a rate of 3 pounds per month. at that rate, what
would be the change in his weight after 8 months? how much would he weigh.

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%