Introduce yourself to victims by name and title. Briefly explain your role and purpose.
Reassure victims of their safety and your concern by paying close attention to your own words, posture, mannerisms, and tone of voice. Say to victims, “You're safe now” or “I'm here now.” Use body language to show concern, such as nodding your head, using natural eye contact, placing yourself at the victim's level rather than standing over seated victims, keeping an open stance rather than crossing your arms, and speaking in a calm, sympathetic voice.
Ask victims to tell you in just a sentence or two what happened. Ask if they have any physical injuries. Take care of their medical needs first.
Offer to contact a family member, friend, or crisis counselor for victims.
Ensure privacy during your interview. Conduct it in a place where victims feel secure.
Ask simple questions that allow victims to make decisions, assert themselves, and regain control over their lives. Examples: “Would you like anything to drink?”; “May I come inside and talk with you?”; and “How would you like me to address you, Ms. Jones?”
Assure victims of the confidentiality of their comments whenever possible.
Ask victims about any special concerns or needs they may have.
Provide a “safety net” for victims before leaving them. Make telephone calls and pull together personal or professional support for the victims. Give victims a pamphlet listing resources available for help or information. This pamphlet should include contact information for local crisis intervention centers and support groups; the prosecutor's office and the victim-witness assistance office; the State victim compensation/assistance office; and other nationwide services, including toll-free hotlines.
Give victim's—in writing—your name and information on how to reach you. Encourage them to contact you if they have any questions or if you can be of further help.
Explanation:
