Drag the tiles to the correct boxes to complete the pairs. Match the terms with their description.

-employees of an organization

-disclosing prospective buyer’s personal details to others

-extending clarification where necessary

-buyers of services offered by an organization

good customer service

external customer

internal customers

bad customer service

1. Internal customers.

2. Bad customer service.

3. Good customer service.

4. External customers.

Explanation:

1. Internal customers: employees of an organization. The individuals working within an organization are referred to as internal customers.

2. Bad customer service: disclosing prospective buyer’s personal details to others. In some cases, this act is punishable by a court of competent jurisdiction because customer information are considered confidential and must be protected.

3. Good customer service: extending clarification where necessary. It entails a customer relationship manager, salesperson or other employees working in an organization, offering to help customers with their challenges or product choices.

4. External customers: buyers of services offered by an organization. These are the group of people who patronize a business firm or organization for its finished goods and services.