In the nonprofit world of the performing arts, box office technology has essentially remained the same since the 1980s. a company called tessitura is trying to change that. tessitura is able to track every transaction with its patrons in one database. the information collected includes ticket purchases, fund-raising, volunteering, and gift shop purchases that will symphonies, operas, and theaters develop customer profiles in order to tailor their sales messages to specific individuals. in other words, tessitura will allow arts groups to engage in: