Marcy: Dana, can I talk to you for a couple of minutes? We’ve been roommates for two years and I think I have a time management problem. I just don’t get enough done in a day. What do you think? Dana: Tell me more. How did you decide that you have a problem?

Marcy: I never get everything done on my to-do list. The more I get done, the more I end up adding to the list.

Dana: What would solving the problem look like to you?

Marcy: Well, I’d get everything done on my list.

Dana: Is that realistic?

Marcy: It’s not, but what else am I going to do?

Dana: What else can you do that will help? Can you work with an advisor? Use a scheduling program?

This is an example of coaching. Describe the process of coaching and explain why is it important for managers to be effective coaches.