1. B. text messages.
Workplace communications tend to be conversational and informal in text messages because it is a type of communication that is done with colleagues mostly. There are types of communication in the workplace that are structured for specific purposes, so they are not conversational or informal.
2. D. Addressing a problem
A negative workplace writing is a type of writing that deals with the negative aspect of communication, as communicate traditionally “bad thing”, like a problem, should follow specific rules in order to address the issue in a way that could lead to the resolution of the problem in the first place.
3. B. Glossary
A glossary is a list of terms with the relative meaning, so it can help with the identification of the meaning of a scientific term. Typically, a glossary is more specific on the subject that the book is dealing with, while a dictionary contains all the words from every subject.
4. B. Quotations
Quotations typically stand out when scanning texts because usually they are formatted with italic or bold, and there is usually some space between the text from the author and the quote. These typographic elements help the quote to stand out from the rest of the text.
5. C. Telling a story
Narration is the art of telling a story. Other forms of writing typically have other purposes, while the specifical aim of a narration is to tell a story. Typically, in a narration, there is also an emotional component that in other forms of writing are not present.
6. D. Why?
The Five Ws and One H is a strategy used to tell a fact or a story with the aim of conveying all the important information. The Why? question helps to understand the reasons behind a historical fact, addressing the cause behind it and the various reasonings.
7. D. words and phrases to use.
Knowing your message and your audience is important because if you know that aspect, you could choose the words and phrases to use, as both audience and message are key aspects when you have to write something. For example, if you have to write an article for a scientific journal, your words and phrases will be different than if you have to tell a story to a group of kid.
8. B. First person
Using the first person helps to tell a story from the main character perspective, as the reader sees the narrator as the character. The first person is used with the pronoums “I”, “me” and “we” and it’s a subjective point, so the narrator doesn’t know everything, but only what he/she experience.
9. D. Tone
The tone of an email or every written text can help us determine what was the emotional state of the writer, as the way the phrases are formed and all the textual elements will form a pattern that is recognizable for the readers. So, from the tone of an email, it is possible to determine whenever the writer was pleased or angry.
10. D. Bias
A bias is something that is presented as a fact, but in reality, it hides some form of inclination or prejudices, or even a mistake or an error about the specific topic that the bias is about. Usually, a bias it is used to convince other about something, in order to maintain the prejudice behind that information.
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