Briefly describe the factors and characteristics that influence conflict resolution.

Sample Response: Personal attitudes play a role in conflict resolution and include prejudices, biases, prior experience, and the level of importance of a topic to the parties involved. It is important to note that you can control your own attitude, but you cannot control the attitudes of others; it is necessary to focus on your attitudes and assumptions before you address the other party's. Next, you need to know what the nature of the conflict is, or what the conflict is about. It is necessary to know how severe the conflict is, how easily it can be resolved, how much sacrifice it will take to overcome, and how heated it is likely to get. Lastly, one needs to understand the capabilities of the people involved. Is everyone on the same level and do they have what they need to work on the conflict, i.e. money, time, and support?

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