Which of the following is an important step in the process of conflict resolution

An important step in the process of resolving a conflict is that the problem should be known first. This should be properly defined in order for the proper solution to be proposed. The answer is letter A. It is important that we determine what exactly is the problem in order to determine the best way to solve the problem.

Answer charlie should immediately start an exercise and diet program because all his test indicate that he is extremely obese;