Which conflict resolution steps are in the right order?

Here is the conflict resolution process in five steps.

Step 1: Define the source of the conflict.

Step 2: Look beyond the incident.

Step 3: Request solutions.

Step 4: Identify solutions both disputants can support.

Step 5: Agreement.

i'm pretty sure questions like these aren't allowd.   but, sure.   i can and talk : ))

the answer is b its not mature