When transferring a call to another person in the company, the best policy is to a. simply transfer the call and hang up. b. tell the caller the name, department, and extension of the person to whom the call is being transferred. c. ask the caller to call back using the proper extension. d. advise the caller to leave a voicemail if the person to whom the call is being transferred isn't available.

What is one reason that informed consent is important for patients? a. patients have complete access to health care with informed consent. b. patients can make the best decisions with adequate information. c. informed consent brings the cost of health care down significantly. d. informed consent leaves a written record of the patient's consent.

Which statement best describes the role of religion and culture in ancient medicine? religion and culture did not influence the types or treatments used; however, they did play a role in who was allowed to practice medicine. religious beliefs guided physicians to perform certain procedures; however, culture did not play a role in the way physicians worked or who could become a physician or a healer. religious beliefs often guided the diagnosis and treatment of disease; the culture often determined who could practice medicine and what procedures were appropriate. culture was the primary factor that determined who could be a physician and what types of diagnosis and treatment were used; religion was not important during this time period.

What are used to respond to uncomfortable situations.