Agent Brenda is presenting Medicare Advantage plan options to her consumer, Melanie. During the presentation, Brenda tells Melanie that Medicare gives each plan a Star Rating.
Which of the following is not an appropriate response when Melanie asks what the Star
Rating means?
Brenda should tell Melanie that Medicare indicates a Plan's overall performance and quality with 1 to 5 stars; 1 star denotes poor quality and 5 stars represent excellent quality,
Brenda should tell Melanie that the Star Rating is the same for every plan and it does not accurately reflect a plan's performance in certain categories.
Brenda should tell Melanie that Medicare uses several measures to determine how well plan sponsors perform. Detecting and preventing illness is one example of the measures Medicare
uses
Brenda should tell Melanie that the Star Ratings helps consumers and members compare plans based on quality and performance,