Health, 12.12.2020 16:20, allisonlillian
(Principles of Health, 100 points!)
You work in the medical records department of a hospital, and your supervisor asks you to help him prepare instructional material for new hires. One of the items he would like you to create is a packet on conflict management that demonstrates what causes conflict, how people react to conflict, and what strategies people can use to solve conflict.
To create the packet, complete the following activities:1. Write three scenarios based on conflict between two or more people in the health care setting. This might be between two employees and a supervisor, two coworkers, or an employee and a patient. Each scenario should be 3β5 sentences in length. (6 points)
Conflict 1:
Conflict 2:
Conflict 3:
2. Consider conflict resolution in your scenarios:
a. For each scenario, write 1β2 sentences proposing at least two strategies that the involved parties could've used in order to resolve the conflict. (6 points)
Conflict 1:
Conflict 2:
Conflict 3:
b. For each scenario, write 1β2 sentences describing why these strategies are effective forms of conflict resolution. (8 points)
Conflict 1:
Conflict 2:
Conflict 3:
Answers: 3
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(Principles of Health, 100 points!)
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