1. What are the five steps for solving a problem and making
a decision?

Explanation:

problem solving

Step 1: Pin the Problem

Step 2: Identify the Issues

Step 3: Generate Hypotheses and Prioritize Proving Them

Step 4: Conduct Your Analysis

Step 5: Advance Your Answer

make a decision

Step 1: Identify Your Goal. One of the most effective decision making strategies is to keep an eye on your goal. ...

Step 2: Gather Information for Weighing Your Options. ...

Step 3: Consider the Consequences. ...

Step 4: Make Your Decision. ...

Step 5: Evaluate Your Decision.

hope it helps

answer; i believe that the correct answer is (b) communication skills);