When sally sees an ad in a newspaper about a particular product, goes to the store,
reviews the actual product offer in the store, rejects the product, and tells the sales-
person why she did not buy the product, she is providing in the
communications model established by the store.
a. noise.
b. a message.
c. media forms.
d. feedback.

D. Feedback

Explanation:

Feedback is a negative message that the person gives to the company in order to the company improves the product or the service. Sometimes it is necessary to adopt a posture that is displeasing to someone but will result in improvements, both for the individual who has experienced negative feedback and for the organization, which will benefit from management that does not compromise excellence in its results.

the answer is false, i know this answer is late but its for anyone else that needs it.