At university hospital, the rate of clostridium difficile colitis has doubled during the past year. after reviewing the data, the hospital’s senior leaders conclude that this is due to poor hand hygiene on the part of the staff, even though they have a clear hand washing policy in place and don’t believe most staff are intentionally disregarding the policy. they decide to start a hand washing campaign and post signs all over the hospital reminding providers to wash their hands. what type of error is this intervention best designed to address?
(a) mistake
(b) slip
(c) lapse
(d) error of planning
(e) violation