Identify the statement that does not demonstrate active listening.
a.
"so what i heard you say was "
b.
"what did you mean by "
c.
"sorry, i was distracted. could you repeat "
d.
"i guess you must have felt "

The website address does not work. I don't know if it is supposed to or if it is strictly the question in the box we need to answer. Since it does not work, I will just go with the box.

The answer that demonstrates not active listening would be C. "Sorry, I was distracted. Could you repeat ?" The reason is A is how I (the person listening) actively interpreted what you were saying to me and I am reiterating to you how I understood it for clarification. This makes sure we are both clear about what we are discussing. B is asking for clarification on a specific statement. This shows active listening. I heard you and I did not understand exactly what you meant, felt or thought and I want to so I am asking you for further information. D also shows active listening by sympathizing with the person. By saying "I guess you must have felt" a certain way in relation to whatever specific situation you expressed I am showing that I heard you, I listened, and I am understanding how you felt and sympathize that it could have been ecstatic for good news or sad for bad news and any which way between.