What four needs make up the hierarchy of needs

Jim and phil are changing the oil in jim’s car. jim is trying to remember all the actions involved in changing the oil. phil is trying to remember the first time he ever changed the oil in his car. jim is trying to recall a memory and phil is trying to recall a(n) memory.

Aguarantee about the product in writing from the manufacturer is called the ?

Two people are negotiating to resolve a conflict. they both have their own ideas about what caused the conflict, but their ideas are very different. which they do to gain more insight into because of the conflict?