List the 5 tasks mentioned in step number 17 for answering incoming calls

Telephone screening is the process of determining the nature of an incoming call and deciding to whom the call should be routed.

There are five parts to any telephone call:

Effective telephone greeting. Salutation - “Good morning!” ...

Be prepared to listen. ...

Mind your manners

Prepare the caller to be placed on hold or to be transferred. ...

If you are taking a message for someone, be certain to obtain correct information. ...

End your phone conversation.

Explanation:

The following should be noted during theTelephone Procedures practice;

• When taking a call from a patient you should be sure to record the date, time, patient's name and reason for the call

• Out going Voice mail message - should be Kept short and to the point.

• Answering service - a business department that specializes in taking messages during hours when offices are closed .

• When using an automated attendant system, there should always be an option that allows the caller to talk to a live person

• Triage means to sort things out.

• A telephone log is important because it provides a permanent chronological record, for legal reasons, because it can be helpful if it becomes necessary to reach a patient on short notice.