Which element there's an active plot line include to move the story forward while keeping the reader engaged

Check my grammar: dear mr. peter szulczewskisubject: loyal customer’s complainti visited wish. com last month and found a 2-terabyte hard drive for only $69.99, an alive aquarium piranha fish for $7.99 and an unlocked samsung galaxy s9 phone for $599.99. the price of such quality item got me to buy all three of them thinking it is exactly what the description and pictures shows it be. the items arrived today and i am for giving me an actual samsung galaxy s9 for a low price but i got lied about the two other items, i know it doesn't always happen but we are losing our trust everytime it happens. i got 500gb hard drive and a plastic sardine fish. i thought i saved money but a 500-gigabyte hard drive should only be worth $40 and i am ok that they gave me a plastic fish because it is only $8 but they gave me a sardine plastic fish which is a very uninteresting species of fish and i have no use for it. you again for the phone. i like buying in your website and admire the prices you give to your items. i will not ask for a refund for the fish and hard drive but you should tell your sellers to use a truthful descriptions of their products because if they keep deceiving us, you might lose a lot of loyal customers. sincerely, russell john javierloyal customer

Tme pemaining 59: 47 read this excerpt from the miracle worker annie the only time i have trouble is when i'm til (but she is amused at herself, as is anaonos) is it my fault it's so often? i won't give them trouble, me anagnos, ll be so ladylike they won't notice i've come anagnos annie, be humble it is not as if you have so many offers to pick and choose. you will need their affection working with this child which word best describes annie in this excerpt? intelligent reckless confident polite save mark this and retum

Read the paragraph. we heard music coming from the auditorium so we crept up to the door in peaked in. i couldn’t believe my eyes! a group of dancers were on stage in the most beautiful costumes i have ever seen. i looked at mabel and she looked back at me with the same expression. our eyes were wide with joy and wonder. which point of view does the narrator use