Which statement illustrates the most appropriate tone and vocabulary to use in a letter of complaint? the widget you sent is a piece of junk. the only thing your widget is good for is being a paperweight. i was disappointed in the quality of the widget i purchased from your online store. what a waste of money and postage your widget is! i'm sorry i ever saw this piece of junk.

The answer is 3: I was disappointed in the quality of the widget I purchased from your online store.

Although this is a very subjective question that could be answered in many ways, given the options provided, number 3 is definitely the most appropriate for a couple or reasons. First of all, any form of impersonal communication, like that between a shop clerk or owner, and a customer, given society´s tacit norms of civility, should never lose a polite and reasonable tone. Second of all, for practical purposes, it is best for the customer to secure such a polite tone in order to guarantee a reasonable reply from the receiving end of the complaint in hopes of receiving some sort of compensation.

a, a knight

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