Compared to manufacturing, service requirements tend to be more time dependent, location dependent, and volatile. In addition, service quality is often directly observable by customers. Find a recent article in a business magazine that describes how a service organization is struggling with one or more of these issues and make recommendations on what an organization needs to do to overcome these difficulties.

You are to write a five paragraph literary essay based on one of the 4 prompts and what you have read and learned in this module. these are your options: 1. how do the events of "the white umbrella" teach the narrator a lesson about shame and acceptance? 2. what role does creativity play in "the bat-poet"? 3. how does the character of squeaky change over the course of "raymond's run"? 4. discuss the influences of older family members on the protagonists and speakers in the stories and poems of this unit. you are to write a five paragraph literary essay based on what you have read and learned in this module. your final submission should meet the following requirements. • submit completed pre-writing and outline documents. • write an essay that contains an introduction with hook and thesis statement, supporting paragraphs with evidence and at least one quotation, and a conclusion that restates the thesis and reviews main points. • use transitions appropriate to the pattern of organization. • use vocabulary to create tone and voice. • cite primary source (quotation). • submit completed revision checklist. • vary sentence structure. • create sentences with parallel structures. • use technology in the writing process.