You’re a sales rep for a local food distribution company. When you get into the office Monday morning, you have an email from the customer service team: “Please call Lindsay Bock from Joe’s Steak House after 3pm regarding an order for 10 cases of beef.” You email Lindsay a quote for 10 cases of ground beef, the monthly special, but do not hear from her again. You follow-up with an email a week later asking if she needed additional information and still hear nothing back. A month goes by and you decide to call Lindsay about her quote to see if she is ready to purchase. She informs you she did not want ground beef, but 10 cases of steak - a much more significant sale. She informs you she has chosen to go with a competitor and hangs up. How could you handle communication better: