‏Which behavior would best describe someone who has good communication skills with customers ? a ) Following up with some customers b ) Talking to customers more than listening to them c ) Repeating back what the customer says d ) Interrupting customers frequently

The one certain thing about the message you sent to the receiver is that the receiver will: a)process the information sequentially, not simultaneously. b)interpret it based on their framework of experience. c)not be able to interpret all the relevant information. d)revise his/her premises according to the information sent.

Why is it important for students to establish some common values before beginning a discussion

Match the author with the description a. ernest hemingway b. john steinbeck c. robert frost d. langston hughes (1) summers spent in pacific grove, california influenced the symbolism in his literature (2) his poetry includes simple, direct language. many are dramatic monologues written in free verse are about life on new england farms (3) the mood and tone of his literature is largely shaped by his experience as a soldier in world war 1 (4) his poetry and short stories include dialect and colloquialisms which gives his primarily african american characters distinctive voices