11. vera is a good listener, her customers solve problems, and makes product suggestions that meet their needs. last year she received the associate of the year award. vera's experience illustrates the idea that success is
a. measured by how well one does his or her job.
b. in numbers—both money earned and customers served.
c. determined by the desire to succeed.
d. in the mind, not in the job.

- "about the claims : -

making a claim is just a fancy way of saying that you're stating your main point.' claims are not just opinions. a claim tells what you think is true about a topic based on your knowledge .

about the country claims : -

a counterclaim is just the opposite of a claim. counterclaims are also provable and supportable by reasons and evidence. not just, 'because i said so.' when you're planning an argument, you need to know what the counterclaim might be so that you can make sure that you disprove it with your reasons and evidence your research." - (catherineroberts)

elon musk, ceo of spacex, a startup space company is planning to head to mars by 2023. nasa is planning to go to mars at around 2025. both are just for a basic colony.