How does your answer say correct and someone else says the same im confused

When the telephone rings incessantly, what is it that the men want to have happen? they want the phone to be answered because it is jangling their nerves. they want mr. frank to go to the office and answer it because they are afraid it might be bad news. they want mr. frank to go to the office because they think it might be miep. they want mr frank to ignore the phone.

Which statement best summarizes this excerpt from leo tolstoy's the death of ivan ilyich? and in imagination he began to recall the best moments of his pleasant life. but strange to say none of those best moments of his pleasant life now seemed at all what they had then seemed—none of them except the first recollections of childhood. there, in childhood, there had been something really pleasant with which it would be possible to live if it could return. but the child who had experienced that happiness existed no longer, it was like a reminiscence of somebody else.

What is the cause of romeos despair?