Give an example of a time when you had to empathize with an angry customer or teammate? what was the situation and the outcome?

I empathize with a fellow teammate, and the outcome was Positive. I shared with him that our coach loves us so much and he knows the sport so much more than us. Since he knows the game so well, He makes you do the things you may thing is not right. However, it actually is the right thing to do.  

Are we supposed to be writing it for you