Read the letter of complaint below and answer the question that follows. jane doe 1000 west pearl avenue lacy, oh 43210 november 1, 2010 manager, kool games inc. 3101 east swan blvd. palmdale, ca 93518 to whom it may concern: i purchased a kool action game system from bullseye on october 27, 2010, for $109.99. it seemed like a great price until i got it home and began trying to assemble it. several parts are missing, and the store refuses to exchange the unit because it was on sale. it was not marked "as is," so i expected a complete and functioning unit. what should the writer of this letter do before sending her letter? correct errors in conventions find a specific person to address in the letter use a less formal tone and vocabulary use a more formal tone and vocabulary

to eliminate ambiguous remote or broad reference it is necessary to focus on anaphoric reference. by definition "anaphoric reference means that a word in a text refers back to other ideas in the text for its meaning." the references should be clear and leave no room for ambiguity.

in the first case the pronoun it probably refers to the car but it has not been mentioned before so we should replace it for the car. in doing so the statement becomes clear.

in sentence number   two   the pronoun he refers to charles dickens the author. yet, the first half of the sentence is about the book a tale of two cities. to repair this it would be better to rephrase the first half : after i read   a tale of two cities by dickens, he so as to remove the remote reference.

d) elnora cannot convince wesley sinton to her with school costs. she will raise the money herself.