Apopular acronym that captures the context in which today's organizations compete is

the pronoun reference replaces a noun, but you have to make sure there's no room for confusion.

in the first sentence "her" could be referring to shely or to the sister. the answer there is "shelly called her sister and told her about the new baby."

in the second sentence "it" could be referring to the roof or the floor. the answer there is "since the roof leaks on the family room floor, we need to repair the roof."

i wonder if it is possible to place reagans testimony and paragragh 18, so we can compare and contract the ideas in the text.