Which of the following best explains the difference between its and it's?

the first is a contraction of "it is"; the second is a possessive pronoun.

the first is a possessive pronoun; the second is a contraction of "it is."

neither of these

glitch or non-saved account.

explanation:

i'm not personally a mobile user but one reason could be that it is either a glitch where it doesn't automatically log you in, or you have it so cant save your log-in information. i suggest you use the mobile app instead of using your web browser!