What is the main advantage of using e-mail to complain about a service or product?

a)an e-mail can be sent to multiple people at the same time.
b)an e-mail uses a simpler format than the business letter.
c)an e-mail must be addressed to a specific person or department.
d)an e-mail is more modern; nobody uses snail mail anymore.

Read the excerpt from act iv, scene iv of romeo and juliet. capulet: good faith! ’tis day: the county will be here with music straight, for so he said he would. [music within.] i hear him near. nurse! wife! what, no! what, nurse, i say! 30 re-enter nurse. go waken juliet, go and trim her up; i’ll go and chat with paris. hie, make haste, make haste; the bridegroom he is come already: make haste, i say. [exeunt.] 35 this scene is an example of dramatic irony used to create suspense since the audience knows that the musicians will not arrive on time. capulet approves of the match to paris. romeo is already married to juliet. the nurse will be unable to rouse juliet.

In the story “seventh grade,” victor’s and michael’s hopes and expectations about girls often cause them to a. act in embarrassing ways. b. get into trouble at school. c. struggle with friendships. d. do poorly in their classes.

Which sentence contains an allusion? a. pamela and her twin are as alike as two peas in a pod, and they do everything together. b. pamela has a weakness for chocolates, which she says she's had since early childhood. c. pamela's face was as white as a ghost when she learned the shocking news about her brother. d. pamela's backyard looks like the garden of eden, with dozens of green and lush plants. e. pamela found herself trapped between a rock and a hard place, and she didn't know what to do.