Jennifer is talking to a customer who is returning a faulty device. She smiles and says, "Sir, we will be replacing your product with a new one." Her communication blank. Wade is talking to his manager, who is worried about a report that shows a drop in the company's market store. Wade says in a cheerful tone, "I double-checked the report, and the figures were misprinted. We have actually done very well." His communication blank First blank- A:Creates a balanced conversation B:Makes the interaction positive C:Shows willingness to compromise

Second blank- A:Expresses openness to diverse perspectives B:Clears up a misunderstanding C:Shows understanding for another's struggles​